BH
BMC
BMC Helix ITSM
Enterprise IT service management suite covering incident, problem, change, knowledge, service request, asset, configuration and service-level management.
53% research coverage8 / 15 known facts
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Software category
IT Service Management
IT service management and service desk software for incidents, requests, problems, changes, knowledge, assets, configuration and service operations.
11 active products15 tracked capabilitiesLatest evidence check Sep 14, 2026
Products in this category
Open any product for evidence-backed capabilities, integrations, deployment options, pricing where verified, and alternatives.
Research coverage is not a product score or ranking. It shows how much of this category's current capability model has a known evidence status for each product. Research pending means not yet verified—not unsupported—and should not be interpreted as lower product quality.
F
Freshworks
Freshservice
Cloud IT service management with incident, problem, change, knowledge, asset, CMDB, automation and analytics capabilities.
67% research coverage10 / 15 known facts
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H
Halo
HaloITSM
ITIL-aligned IT service management platform for incidents, requests, problems, changes, knowledge, assets, CMDB, automation and service analytics.
67% research coverage10 / 15 known facts
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IN
Ivanti
Ivanti Neurons for ITSM
AI-enabled IT service management platform for incidents, requests, knowledge, automation and broader service-management workflows.
27% research coverage4 / 15 known facts
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JS
Atlassian
Jira Service Management
Atlassian service management for requests, incidents, problems, changes, knowledge, assets and configuration management.
60% research coverage9 / 15 known facts
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MS
ManageEngine
ManageEngine ServiceDesk Plus
IT service management platform for incident, request, problem, change, knowledge, asset and configuration management with automation and reporting.
53% research coverage8 / 15 known facts
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SI
ServiceNow
ServiceNow ITSM
Enterprise IT service management for incident, request, problem, change, knowledge and service operations on the ServiceNow AI Platform.
60% research coverage9 / 15 known facts
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SS
SolarWinds
SolarWinds Service Desk
Cloud IT service management platform for incidents, requests, problems, changes, knowledge, assets, CMDB, automation and reporting.
67% research coverage10 / 15 known facts
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S
SysAid
SysAid
IT service management platform with incidents, requests, problems, changes, assets, automation and API extensibility.
33% research coverage5 / 15 known facts
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T
TOPdesk
TOPdesk
IT service management platform for incidents, requests, problems, changes, knowledge, assets, configuration visibility, reporting and integrations.
60% research coverage9 / 15 known facts
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Z
Zendesk
Zendesk
Service and support platform with ticketing, knowledge, workflow automation, APIs and IT asset management capabilities for employee service use cases.
40% research coverage6 / 15 known facts
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Capabilities buyers commonly evaluate
Use these pages to compare recorded support across products. Unknown means not yet verified, not unsupported.
Assets & Configuration
CMDB / configuration management
8 products currently recorded as supported
Assets & Configuration
IT asset management
10 products currently recorded as supported
Automation, Analytics & Enterprise
API access
4 products currently recorded as supported
Automation, Analytics & Enterprise
Reports & dashboards
6 products currently recorded as supported
Automation, Analytics & Enterprise
Single sign-on (SSO)
0 products currently recorded as supported
Automation, Analytics & Enterprise
Workflow automation
8 products currently recorded as supported
Mobile Access
Android mobile application
0 products currently recorded as supported
Mobile Access
iOS mobile application
0 products currently recorded as supported
Mobile Access
Mobile web access
0 products currently recorded as supported
Problem, Change & Knowledge
Change management
9 products currently recorded as supported
Problem, Change & Knowledge
Knowledge management
10 products currently recorded as supported
Problem, Change & Knowledge
Problem management
9 products currently recorded as supported
Service Desk & Requests
Incident management
11 products currently recorded as supported
Service Desk & Requests
Request management / service catalog
8 products currently recorded as supported
Service Desk & Requests
SLA management
4 products currently recorded as supported
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